BT gets personal on speed guarantees

BT has announced a new initiative, Stay Fast Guarantee, which will aim to hyper-personalise speed guarantees for new and re-signing customers.
When a new customer signs-up for BT’s broadband service, or an existing customer renews a contract, they will be given a bespoke speed guarantee for their home based on the estimated capability of the line. Should the service fall below these expectations, the customer will be able to apply for a £20 refund.
The initiative also promises that i