Bridging the gap between hosted voice and AI

Telecoms.com periodically invites expert third parties to share their views on the industry’s most pressing issues. In this piece Chris Martin, CTO at PowWowNow, takes a look at the evolution of hosted voice in the AI era.
The growth of new technologies has contributed to data becoming more abundant in business than ever before and led to the development of AI-based tools that can drive more intelligent and meaningful uses of data in the workplace. However, while 84 per cent of business le