A little less conversation, a little more action please!

Telecoms.com periodically invites expert third parties to share their views on the industry’s most pressing issues. In this piece Harsha Gowda, Vice President of Service Transformation and Strategy at Colt Technology Services, looks at some of the ways telcos can improve customer experience.
It is widely acknowledged that the telecoms industry needs to become more customer-oriented. Indeed, earlier this year regulator Ofcom even published a tool to help customers find out just how bad