OVO to pay £2.3m for complaint failures

OVO has agreed to pay £2.37 million after Ofgem found shortcomings in how the company managed customer complaints.
Ofgem first engaged with OVO in 2023 following concerns raised by Citizens Advice Scotland’s Extra Help Unit.The energy regulator’s investigation identified issues such as significant delays in addressing complaints, with some lasting up to 18 months.
Additionally, there were delays in implementing decisions made by the Energy Ombudsman.As part of the settlement, O