OVO pays £7m redress payment over meter scandal

OVO Energy will pay £7m into Ofgem’s voluntary redress fund after the regulator found failures in how the supplier protected vulnerable prepayment meter customers.Ofgem has closed its investigation into the company after concluding OVO’s inadequate monitoring of prepayment meter customers, including those on the Priority Services Register, breached rules designed to protect people in vulnerable situations.The regulator said the failures exposed customers to a clear risk of har