Half of all water customers ‘don’t understand their bills’

Half of all water customers across the UK don’t understand their bill.
New research from Echo Managed Services suggests nearly 13.5 million households struggle to understand jargon and find their bill difficult to read.
In a survey of 1,000 UK households, it found 14% of billpayers believe that their supplier uses confusing terminology in their communication with customers, while just 39% think their supplier is trying to connect with them in a “clear and simple” way.
The repor