Energy suppliers’ customer service ‘hit a new low’

Energy customers’ satisfaction with the customer service offered by their suppliers has dipped to the lowest point since late 2018.
That’s according to the latest Ofgem and Citizens Advice survey that monitors consumers’ perceptions about the quality of service in the energy market.
Nearly 69% of consumers are satisfied with the customer service, falling from 73% in the last quarter.
Findings of the report also show more bill payers are dissatisfied with the telephone or online