Why John Lewis’ new boss could be in for a ‘tough ride’

Earlier this week, John Lewis announced that former marketing director Paula Nickolds would replace Andy Street – who is departing for the world of politics – as managing director.
Nickolds is “just what’s needed for the next phase of modern retailing”, according to Sir Charlie Mayfield, chairman of the John Lewis Partnership, who also praised the experience of a woman who has been with the business for over two decades.
However, Nickolds’ transition won&