Wells Fargo's scandal is a cautionary tale about incentive pay (WFC)

Wells Fargo has fired thousands of employees and incurred fines totaling $185 million because of a widespread practice of employees opening new accounts for existing customers without their authorization.
One remarkable aspect of this story is that the abusive practices were often unprofitable for the bank, where I worked from 2005 to 2009. As The New York Times describes:
"In many cases, customers took notice only when they received a letter in the mail congratulating them on opening a new acco