The tech industry has a hidden unpaid labor problem

A 16-year-old volunteers to teach smartphone technology to residents at Westminster at Lake Ridge, a senior living community in Lake Ridge, VA.
Katherine Frey/The Washington Post/Getty Images
Tech services are increasingly reliant on young, tech-savvy people to explain products to older populations.
Media depictions of older people not understanding technology often become self-fulfilling prophecies.
Tech services must become more accessible for all age groups.
Ingrid Cruz is a freelance writer