Telecoms industry told to ‘up its game’ on customer service

The telecoms industry has been told to “up its game” on customer service after a new report by Ofcom revealed issues around the quality and speed of service and how customer calls and complaints are dealth with.
The report found that while 92% of mobile customers, 89% of landline customers and 87% of broadband customers are ‘satisfied’ with their service, the level of service varies across providers.
For example, Virgin Media and TalkTalk had the highest proportion of bro