M&S: We do sometimes get diversity wrong but we learn from our mistakes

Marks & Spencer‘s (M&S) head of customer experience, Maria Koutsoudakis, is the first to confess the brand still has a lot of work to do when it comes to nailing diversity and inclusivity.
Speaking at Advertising Week Europe yesterday (20 March), Koutsoudakis said if you think you’re always going to get it right, you’re probably going to get it wrong and with 33 million customers across clothing, home and food it’s about making sure consumers’ can see themse