Lush on its journey to provide ‘the ultimate customer experience’

Lush is not a brand that struggles to offer good customer service. The retailer has been in the top five brands for customer experience for almost as long as KPMG Nunwood has been running its annual research. But the company isn’t one to sit on its laurels and so is turning its attention to digital infrastructure in a bid to offer customers an even more seamless shopping environment.
In a first for a major retailer, Lush has built and now launched its own tablet till system. The open-sourc