JPMorgan Chase poached an executive from Amazon to lead its customer experience (JPM, AMZN)

JPMorgan Chase poached an executive from Amazon in a bid to help the bank improve the customer experience.
Chase on Monday announced the hire of Marbue Brown as its head of customer experience for consumer banking and wealth management. He'll report directly to Thasunda Duckett, the CEO of Chase's consumer bank.
"Marbue will partner with my leadership team and other Chase senior leaders to help us define the vision for a world-class customer experience," Duckett wrote in a memo seen by Business