How to report a missing USPS package, file a help request and submit a missing mail claim

USPS has a multi-step process for locating a missing or lost package.
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You can report a missing USPS package by filing a claim at the USPS claims site.
The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available.
You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured.
Collect on Delivery (COD) items, registered mail with insurance, Priority Mail Ex