Helen Edwards: Use technology to show more humanity, not less

Helen checks into a hotel, versions one and two. In version one, I reach the desk with a sigh, let my bag slip to the floor and stand there passively while the check-in clerk goes through the routine, looking even more world-weary than I feel. It’s slick enough – all the details are accurately logged in on the system – but feels so joyless it seems to take an eternity.
Once I get to my room, though, there is a personal salutation – on the TV screen. ‘Welcome Helen