EasyJet creates new roles to focus on customer experience and digital

EasyJet is restructuring its team to promote head of marketing communications and brand Ian Cairns to the new role of director of customer. Meanwhile, head of digital James Millett will take on the newly combined role of director of digital and marketing.
Cairns will be responsible for driving the brand’s business strategy. This is in addition to taking responsibility for all customer contact at the airline, including its contact centres.
The brands head of business, Anthony Drury, has de