Colin Lewis: China makes customer experience in the West feel outdated

Millions of Chinese people across the world are celebrating Chinese New Year today. It is the most important holiday in the Chinese calendar and, according to the 12-year cycle of the Chinese zodiac, 2019 is the Year of the Pig.
China has been in the news a lot more in the past year due to Trump’s trade wars, problems for Huawei, population surveillance and slowing growth. Regardless of what is going on at a geopolitical level, for regular visitors to China like myself, taking a deeper loo