3 ways to fix big tech's empathy problem, according to a former executive who wrote a book on it

Some might consider Facebook an unempathetic company.
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Maëlle Gavet is a former Priceline executive and the CEO of Ozon, who disagrees with the idea that showing empathy is a sign of weakness in business.
She argues that many of the tech industry's faults are caused by a lack of kindness among the ranks of company executives and leaders.
Companies can be empathetic and capitalistic at the same time, Gavet says, like Nike — which in September used employee