WH Smith fined £337,500 after customer, 64, falls through trapdoor

Retailer forced to pay out after woman suffers fractured ankle in Taunton storeWH Smith, the retailer, has been fined more than £300,000 after a customer fell through a trapdoor into a basement in one of its stores.The 64-year-old woman suffered life-changing injuries after falling about three metres (9.8ft) while browsing birthday cards in 2014 and was reported to have had to undergo three operations. Related: WH Smith rated UK's worst high street shop by Which? readersContinue reading...