Waitrose restructures head office as it doubles down on customer service

Waitrose has restructured its head office team as it makes changes to improve service standards and availability levels across its stores.
The upmarket grocer is understood to have renamed its Bracknell head office internally as ‘Retail Support Centre’, which includes a retail service and standards team that will work with its store teams nationwide, The Grocer reported. It is unclear if any redundancies were made in the restructure.
The new division is responsible for setting standa