UK shop workers: have you noticed a rise in difficult customer behaviour?

We would like to hear from workers and managers about recent problems they have experienced with customersViolence and abuse against shop workers rose last year to 1,300 incidents a day, according to research by the British Retail Consortium (BRC).Incidents ranged from racial abuse and sexual harassment to physical assault and threats with weapons. Thefts have also more than doubled to 16.7m incidents since last year. Continue reading...