UK customer experience improves for 3rd straight year despite Covid-19

// Customer experience has improved for the third year running despite the pandemic, according to KPMG
// QVC, John Lewis and Lush among the brands topping this year’s ranking
// Grocery retail and financial services the leading sectors for best customer experienceOverall customer experience in the UK has improved for the third year running – up three per cent year-on-year – despite the array of challenges presented by Covid-19.
New research from KPMG Nunwood suggests that a ne