The State of Commerce Experience report

The State of Commerce Experience analyses the digital commerce landscape before and during the COVID-19 crisis. This comprehensive study, conducted by Forrester Consulting on behalf of Bloomreach, lands as businesses decide what to prioritise in the new normal.
The report gives insights into online buying behaviour, and offers data-driven recommendations for business leaders setting strategic priorities.
Some key stats from the study:Only 14% of B2C customers stated that their most recent o