Stand and deliver: Waitrose and M&S fight for Ocado customers

When the home shopping service joins forces with the Marks & Spencer empire in September, will its loyal clients stay with it – or substitute waitrose.com instead?The social media channels of online grocer Ocado are abuzz. Both Sharon and Natalie are exited about the prospect of being able to order Marks & Spencer’s famous Percy Pig sweets from Ocado. Hayley, however, is decamping to waitrose.com, because she is not a fan of M&S food and its “excess packaging”