Retail industry predictions for 2026 – Part 2

After a whirlwind 2025, the retail industry looks towards 2026.
In the second of a two-part series, Retail Gazette hears from seven more industry experts who share their thoughts on what the industry can expect over the next 12 months.
Catering for humans and botsMike Fantis, VP managing partner of marketing agency DAC Group UK, hopes that omnichannel customer service will improve by “closer integration of opt-in customer data to in-store shopping experiences”.
“I apprecia