24-08-2020 08:00 via theguardian.com

Reaching the point of no returns with Topshop

It is still taking orders online but failing to deliver on customer serviceTopshop is accepting payment from shoppers and then not sending orders, not refunding returns, not responding to emails and not manning phone lines. It is continuing to take orders online but appears not to pass the items to the courier. Its score on Trustpilot is between one and two.My own order (about £100-worth of clothes) should have been collected for return on 26 June, but the courier did not turn up. It does
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