Ocado sees “sharp deterioration” in customer satisfaction ratings as it struggles under pressure

Ocado has seen it customer feedback ratings strongly decline during the coronavirus crisis as unprecedented demand leads to delayed deliveries and product substitutions.
According to new research from ratings giant Jefferies, which analysed nearly 2000 Trustpilot reviews throughout March, Ocado’s customer feedback scores “sharply deteriorated”.Meanwhile larger multichannel grocers including Tesco, Morrisons, Asda and Iceland have all seen their average start ratings increase in