Ocado may lose customer loyalty after M&S deal, poll suggests

Survey shows many shoppers loyal to Waitrose and don’t see M&S as ‘adequate replacement’ Ocado risks a customer exodus as a result of its new tie-up with Marks & Spencer after a straw poll by analysts suggested shoppers were loyal to Waitrose and did not see M&S products as an “adequate” replacement.On Friday a note by HSBC’s influential retail analyst Dave McCarthy revealed the opinions of 250 Ocado shoppers on the deal, views which he described a