Ocado faces major backlash from Smart Pass customers not receiving deliveries despite being charged

Ocado has sparked outrage from customers on social media after offering to refund anyone who paid for its “Smart Pass” service in March.
Smart Pass holders pay £10.99 a month and are guaranteed unlimited deliveries free of charge, while also receiving monthly offers.
READ MORE: Ocado apologises to customers stating it “simply does not have the capacity” to meet demand
The online grocer took to Twitter yesterday to apologise to the growing number of Smart Pass h