Ocado could face customer exodus after M&S deal, poll suggests

Survey shows many shoppers loyal to Waitrose and don’t see M&S as ‘adequate replacement’ Ocado risks a customer exodus as a result of its tie-up with Marks & Spencer after a straw poll by analysts suggested shoppers were loyal to Waitrose and did not see M&S products as an “adequate” replacement.On Friday, a note by HSBC’s retail analyst David McCarthy revealed the opinions of 250 Ocado shoppers on the deal, views which he described as “worry