N Brown appoints first chief customer operations officer

N Brown Group has promoted Clare Empson to the newly created role of chief customer operations officer, in a bid to elevate its customer experience.
Empson, who joined the retailer in January last year as supply chain director, will oversee the customer journey and experience at the Simply Be and Jacamo owner, including supply chain, customer service and customer insight, ensuring accountability for those areas that directly impact the customer experience across its retail brands.
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