My parents are stuck with an unsafe washing machine

The Hotpoint model was recalled in January but there’s been no replacement and it is causing stressIn January you featured a complaint in response to the recall of Hotpoint washing machines that posed a potential fire risk. Nine months on, my elderly parents are still waiting for a replacement for theirs, which they bought in December 2015.They were told by the manufacturer, Whirlpool, that the appliance could not be repaired; they were instead sent labels reminding them not to use it unle