LISTEN: Why CX, not convenience, will define retail success in 2026

Customer expectations. We’re constantly talking about them. However, it’s a nuanced discussion as evidence shows they’re fragmenting, accelerating and, in some cases, colliding.
In the latest episode of the Retail Gazette’s Unpacked podcast, we sit down with an expert capable of putting these changes into perspective, Oscar Strachen, digital strategy consultant at Columbus Global. Together, we unpack what retailers must get right as they head into 202