LISTEN: The constant challenge of data, AI and the people who make it work

Walk into almost any store today and you’ll find a contradiction playing out in real time. On one hand, retailers are pouring investment into automation, analytics and AI-driven tools promising precision and efficiency. On the other, they’re struggling to find, and keep, the people who make those experiences matter.
It’s a tension that defines modern retail: the race to innovate colliding with the human realities of the shop floor. And for Laurent Homeyer, senior industry advi