John Lewis treads a fine line between staying special and staying alive

The retailer’s results this week will look ugly, but too drastic a course change could hurt its image foreverJohn Lewis is expected to lay bare the extent of the damage it has suffered during the pandemic on Thursday, with its first annual loss and confirmation of plans to close more stores.The numbers will be examined carefully. The staff-owned group, which also owns Waitrose, is seen as a bellwether for the high street and these will be the first results for which outsiders don’t a