John Lewis tops UK retail customer satisfaction league table

John Lewis has emerged as one of the UK’s top performers for customer service as satisfaction levels recover across the economy, according to the latest UK Customer Satisfaction Index (UKCSI).
The department store chain was the UK’s top retailer, however ranked second overall with a score of 86.4 out of 100, just behind first direct, which topped the table on 87.0.
Telecommunication and media business Tesco Mobile came in at eight with 85.3, while Holland and Barrett and M&S (bot