John Lewis overtakes M&S as best retailer for customer satisfaction

John Lewis has unseated M&S as the top scoring retailer in the latest UK Customer Satisfaction Index (UKCSI), bolstered by the return of Never Knowingly Undersold.
The department store chain scored 86.7 out of 100 in the bi-annual customer satisfaction index, ranking it third across all sectors and clinching the top spot by any retailer.
The score puts John Lewis ahead of its rival M&S, which had previously overtaken the department store chain at the start of the year.
M&S secured a