John Lewis is not in a crisis – it has failed to adapt | Nils Pratley

The department store chain needs fresh thinking – its incoming boss may just provide itIn John Lewis’s Christmas advert, a fire-breathing CGI dragon caused havoc. Peak-season trading at the employee-owned business wasn’t quite that bad because Waitrose is destined to record same-again profits for the full year of £200m-ish. But profits at the department stores are unrecognisable.The phrase “substantially lower” than last year’s £115m probably impli