John Lewis customer service was a complete washout

A ‘war of attrition’ broke out after a new washing machine it fitted leaked and caused damageWe bought and had installed a John Lewis washer-dryer a month ago. Within two days, water leaked from the fitting into the downstairs flat. We filed our complaint, then had a local plumber come around to fix the leak. We assumed John Lewis would cover the cost of the repair and the damage. That’s why we chose to pay extra and shop with John Lewis: for peace of mind.Continue reading...