John Lewis and Specsavers top customer satisfaction index

Retail has traditionally dominated the UK Customer Satisfaction Index (UKCSI), however for the first time since its inception in 2008 banks and building societies have overtaken the sector.
Nationwide scored 87.3 out of 100, the building society was followed by John Lewis (87.1), first direct (86.0) and Specsavers (85.0).
The Institute of Customer Service attributed this improvement in the banking sector to the growing emphasis placed on customer satisfaction, loyalty and retention.
The best-per