Heal’s failed to refund me for my faulty £1,250 Ercol desk

I was sent a damaged product and there were parts missing on the replacementI ordered and paid for an £1,251 Ercol Pero desk from Heal’s in October last year (reduced from the full price of £1,390). It was delivered on 9 December. The “cable management tray” was faulty and there was other damage to the drawers, so I complained. It took until 30 January to receive confirmation Heal’s was sending a replacement. Meanwhile, I had disposed of the desk it was suppos