Going that extra mile … let’s all hear it for great customer service

When things go wrong with goods or services, it’s more about a resolution than the issue itselfHis story shone like a beacon in the midst of consumer gloom. Mark McKergow wrote into Your Problems to relate how he had ordered two suitcases online from Bagcraft.co.uk after his luggage was stolen in South America. It was shortly before Christmas and he needed them for his next trip at new year.The Belgian supplier dispatched the cases to Bagcraft, which has a store in Leigh-on-Sea, Essex, but