F.Hinds Chairman: ‘170 years on, we’re betting on people, not algorithms’

As the family jeweller marks its 170th anniversary, chairman Andrew Hinds reflects on supply chains, soaring gold prices, AI and why the future of the high street still depends on human relationships.
When George Henry Hinds opened his first jewellery shop on Harrow Road in Paddington in 1856, Britain was still in the Victorian era. The Suez Canal did not exist. The telephone had not been invented. The notion of an online retailer would have sounded like science fiction.
Photo: F.Hinds. Chairman