Dixons Carphone begins outsourcing call centres

// Dixons Carphone teams up with Webhelp to increase its customer satisfaction score
// The retail group said it was “lagging behind” its competitors
// No redundancies are set to be made following the decision to outsource operationsDixons Carphone will outsource its call centres as part of a new initiative to help increase its customer satisfaction score as well as improve cost efficiency.
The retail group has teamed up with Webhelp, which specialises in customer service operations