Data: Nearly a third of shoppers would let AI make purchases within five years, says DHL

Nearly a third of shoppers would be willing to let artificial intelligence make purchasing decisions on their behalf within the next five years, according to new research from DHL eCommerce.
The logistics firm’s E-Commerce Trends Report 2026, based on responses from 29,000 consumers and 5,800 businesses across 29 countries, found that 29% of shoppers would be happy for AI to make shopping decisions or purchases for them. The figure rises to 33% among Gen Z shoppers and 36% among millennial