COMMENT: Retailers need to invest in “hearing” their customers

Meeting the needs of customers with disabilities has been brought to the fore with the advent of Purple Tuesday, the annual accessible shopping day in November.
However, rather than “accessible” pointing solely to those with mobility needs – the largest disabled group in the UK have hearing loss. In fact, their number has just topped 12 million and with an ageing population, that figure will continue to rise.
Much of the high street has invested in assistive technology for cust