Christmas shoppers to spend over two hours on online delivery problems

Citizens Advice says there were 4.8m delivery problems last Christmas, and expects even more this yearOnline shoppers will typically spend two-and-a-half hours sorting out a delivery problem this Christmas - because an item is late, turns up broken or doesn’t arrive at all – Citizens Advice has warned.With the busiest shopping period of the year now under way, the national charity’s latest consumer advice trends report reveals people experienced 4.8m delivery problems last year