Chatbots, self-checkouts and the human touch | Letters

Readers respond to Emma Beddington’s piece about the move away from person-to-person contact in everyday transactionsLike many people, I am concerned about the rapidly disappearing human element in our day-to-day interactions (Billionaires yearn for a life free of human contact – and they are imposing this on the rest of us, 30 July). For every bank branch that’s closed and every checkout that becomes self-service, the tide moves ever further away from the disenfranchised indiv