Boots names former John Lewis director as new customer chief

Boots UK has hired Charlotte Lock as its new senior vice president for customer and marketing.
The executive previously served as pan-partnership customer director for John Lewis from March 2022 to June 2025.
Prior to this, she worked at Co-op from January 2020 to March 2022 under various roles, most recently working as director of data, loyalty and digital products.
Lock also spent more than eight years working for the BBC, under a variety of positions including director youth strategy BBC Spor